Policies

Bulk Orders – Important Information

Due to a high volume of orders, bulk purchases have a dispatch time of up to 14 working days. Please note this is the time required to prepare and produce your order before shipping.

As all bulk orders are custom-made and produced to order, work on your items will begin shortly after your order is placed.

For this reason, cancellations are not accepted once production has started. If a cancellation is requested after this point, a fee will be applied to cover the cost of materials and production already undertaken.

Refunds & Returns Policy

Due to the nature of our products, we are unable to accept returns or offer refunds on items that are custom-made, personalised, or produced to order, unless they are faulty or not as described.

This is in line with UK consumer law, including the Consumer Contracts Regulations 2013, which states that customised goods are exempt from the standard cancellation and return rights.

If your item arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery with clear photos. We will be happy to arrange a replacement or refund where appropriate.

For non-custom items (if applicable), returns may be accepted within 14 days of delivery, provided the item is unused and in its original condition. Return postage costs are the responsibility of the customer unless the item is faulty.

Please note:
- We do not accept returns on bulk or wholesale orders
- We do not offer refunds for delays caused by couriers once dispatched
- Any approved refunds will be processed back to the original payment method

By placing a bulk order, you acknowledge and agree to these terms. We appreciate your understanding, as each order is carefully made and we are unable to absorb losses on customised wholesale items.